UPDATE AT 11/MAR/2013:
Just wanted to mention the problem has been solved now, and Dell has given me 18 free months of warranty. I want to thank to the people involved in solving the problem and the ones who helped by showing this post to their managers. I am still holding the position I mentioned on my last update, that will surely not change. I will leave this post online as an archive, so anyone can find it in case they want to. And remember, not everything are happy faces behind these customer service cases. I hope this helps in future situations.
UPDATE AT 3/MAR/2013:
Almost a month since this blog post. I’m still concerned about what’s happening around here. I’ve been put in contact with many people, and the worst part is that THE PROBLEM IS STILL NOT SOLVED.
A day after I did my last update and got…
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